Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What if package is damaged in transport
- if the package arrives damaged, we will send you the parts that are damaged
What if the package did not arrive
- if the package does not arrive within 40 days, and if you have paid the tracking number, we will send you a new package
- If you have not paid for the tracking ID, we will send you another package, but you must pay postage for the second package (10$).
Until 31.10.2020 there was an optional payment for tracking ID. From 31.10.2020, we send each package by priority mail and with a tracking number. The average delivery time for shipments that do not have a tracking ID is 30 - 40 days.
The average delivery time for shipments with a tracking number is 10 - 20 days, but we still cannot guarantee that every shipment will arrive so quickly, as it is not under our control.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Zavrtnica 21 zagreb, 10000 zagreb , Croatia.
To return your product, you should mail your product to: Zavrtnica 21 zagreb, 10000 zagreb , Croatia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Opens external website in a new window.
Opens in a new window.
Opens external website.
Customer information - Jigsawholic - Checkout